By accessing and using my website, you agree to comply with the terms and conditions outlined below. These guidelines ensure a safe, transparent, and trustworthy experience for all users. My services, content, and resources are provided for informational and therapeutic purposes. We encourage you to read these terms carefully, as they explain your rights, responsibilities, and the limitations associated with using my website and sessions and any related services. If you disagree, please discontinue use.
I’ve designed this agreement to make sure the sessions work well for you, and that we create the best environment to help you make the changes you want. It explains how we will run the sessions and what you can expect from me (as the Coach) and how you can get the best out of the experience as the Client. Before we start working together, please read through this agreement and by booking an appointment you are happy to continue under this agreement. This agreement is entered into by and between: Ann Howells (the Coach) and you, the Client, to create a clear and healthy coaching relationship.
Responsibilities
Coaching is a collaborative and supportive partnership between the Coach and the Client. As your Coach, I am here to support you achieve your goals, within a safe and confidential space. Your coaching sessions will be focused primarily on your present and future. To help resolve some issues we may occasionally explore elements of your past. However, you can choose what you wish to share about that and anything else.
Coach's Responsibilities
- To manage the coaching process
- To maintain confidentiality
As your Coach, I will ask you intriguing questions that will guide you towards finding solutions to your blocks for yourself. I will not tell you what to do or make decisions for you. This approach will empower you to take responsibility for achieving the outcome of the coaching sessions. Any guidance given by me is advisory only.
My experience suggests that you’ll find the coaching sessions valuable, however from time to time I may suggest referral to other interventions and professionals if I think it would be useful for you. Disclaimer – results may vary.
Client's Responsibilities
- To attend sessions as agreed
- To set and pursue goals if relevant
- To make your own decisions
As the Client, you have an equally important role in the sessions as me, your Coach. You’ll be in charge of making decisions on how you will best move forward and what actions you will take. I’ll support you on your coaching journey, but it is your responsibility to engage and ‘do the work’ within and outside of the coaching sessions. We’ve found over the years that this approach provides the best route to achieving your desired outcome.
Communication and Availability
By booking an appointmet it is taken as an agreement to use your email and phone number to contact you. Your emergency number may be used if there is no response and concern for welfare.
Coaching will be conducted only within booked session times and these times and locations of sessions will be mutually agreed upon by us both. Outside of coaching sessions, contact will be by email or whatsapp or the contact from on this website and I will respond when I am available.
My email address is: ann.howells@btinerntet.com
My whatsapp number is: 07899811136
Payment and Cancellation Policy
Payment
I will provide you with payment details in advance of your first session. Please pay session fees 24 hours in advance of the start of the session.
Cancellation Policy
Sessions can be cancelled or rescheduled by either of us. You, the Client, can cancel or request rescheduling of sessions up for 12 hours before the appointment time. If you cancel within 2 hours of the session you will forgo your session fee. If you are late for a session, I will wait for 15 minutes before you will be noted as having cancelled and you will not be entitled to a refund.
I may cancel a session and refund the session fee, if I believe you the client would be better supported by another qualified professional.
If I cancel if I feel your needs are better met by another service a full refund will be given.
Attending Sessions
Sessions must be attended within 6 months of booking. Any unused sessions are non refundable.
Confidentiality and Code of Ethics
It is likely that the coaching sessions will cover some personal and, sometimes, sensitive information. I take your privacy very seriously. I will not disclose any of your personal information unless I have a professional and legal responsibility to do so. Such specific and highly limited circumstances include contacting appropriate and relevant authorities:
– If a coach feels you could be a danger to yourself or others. Whilst it would be the coach’s preference to openly discuss this with you and make a referral with your consent, due to legal obligations they cannot guarantee this under all circumstances.
– If legally required to disclose information.
I share anonymous information with my supervisor to ensure continued professional development and safety.
Coach Disclaimer
The Client agrees, understands, and acknowledges that:
- The Coach, Ann Howells, is not responsible for any actions or inaction, or for adverse consequences experienced by the Client, including but not limited to any type of employment, financial or personal loss.
- Coaching does not substitute for professional medical advice.
- Any decisions and choices are exclusively the Client’s responsibility.
- To enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback, and create the time and energy to participate fully in the coaching sessions.
- It is the Client’s responsibility to raise any questions or concerns about confidentiality with me in a timely manner.
- Any psychiatric or suicidal thoughts please contact the samaritans (116 123) or your GP.
This Agreement reflects a complete understanding of the parties with respect to the subject matter. This replaces all prior written and oral agreements and may not be amended or altered except in writing signed by both the Coach and the Client.
I hereby acknowledge that I have read, understood, and agree to this agreement and the above conditions.